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  • For international express delivery, what should I do if the goods are found to be damaged after signing for them?
    If there are any abnormalities after signing for the goods, you must submit abnormal feedback to the local service provider within 7 days after signing for the goods and obtain the local acceptance registration number, and submit the information required for the investigation for investigation.
    Damaged parts: Submit the local registration number and submit: product inner and outer packaging pictures, product damage details, damaged quantity, weight, declared value and other information required for investigation, and wait for the investigation results
  • 國際快遞，貨物在簽收後發現破損了怎麼辦？
    如簽收後有異常的，需在簽收後7天內向當地服務商提出異常回饋並拿到當地受理備案號碼，提交調查所需的資料，以便調查。
    破損零件：提交當地受理備案號並提交:產品內包裝，外包裝圖片，產品破損細節圖，破損數量，重量，申報價值等調查所需資料，等候調查結果
  • FBA dedicated line, the website shows that it has been signed for, but it has not been put on the shelf?
    Our company's dedicated delivery is based on the receipt displayed on the UPS official website. If there is no listing information for a long time after delivery, our company can provide POD to customers and open a case with Amazon for inquiry.
  • FBA專線，網站顯示簽收後，但一直沒上架？
    我司專線派送是按UPS官網顯示簽收為準，如果派送後長時間沒有上架信息，我司可提供POD給客戶，以此找亞馬遜開CASE 查詢.