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  • How to compensate for cargo delays?
    1. If the FBA line is not picked up within 30 days, the UPS is lost before picking up or is detained and confiscated at the local customs (if it is due to infringement, our company does not bear any responsibility and reserves the right to pursue the sender for compensation for the loss caused to our company), compensation will be paid at twice the freight. If it is lost after picking up by UPS, compensation will be paid according to the UPS compensation standard, and the maximum amount per ticket shall not exceed USD100.
    2. In principle, our company will not compensate for delays caused by routine customs inspections.
    3. If the international express is lost before picking up, compensation will be paid according to the system declared value (up to 100RMB) + freight. If it is lost after picking up, compensation will be paid according to the system declared value (up to 100USD). In principle, our company will not compensate in case of force majeure such as natural disasters.
    4. If there is no online information for postal parcels for 1 month, compensation will be paid for the declared value (up to 100RMB) + freight. If there is online information, we can assist in checking with the post office. The time for checking is 3 months. Our company will not compensate, and ordinary mail does not support inquiry and compensation.
  • 貨物發生延誤如何給予補償？
    1.FBA專線30天不提取，UPS提取前丟失或在當地扣關沒收（如因侵權問題，我司不承擔任何責任並且保留追究發件人因此帶來對我司的損失的賠償），按運費2倍賠償，UPS提取後遺失依UPS賠償標準賠償，每票最高不超過USD100。
    2.因海關例行查驗原因造成延誤的，我司原則上不予補償。
    3.國際快遞提取前丟失賠償系統申報價值（最高不超過100RMB）+ 運費，提取後丟失，按系統申報價值進行賠償（最高不超USD100）.如遇自然災害等不可抗因素，我司原則上不予補償。
    4.郵政小包類1個月沒有上網資訊賠償申報價值（最高不超過100RMB）+ 運費，有上網信息，可協助向郵局開查，開查時間為3個月，我司不做賠償，平郵一律不支援查詢和賠付。